Holiday Apartments for rent in Germany

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General conditions

Cookie policy

Privacy policy

Legal Notice

GENERAL RENTAL CONDITIONS

1. Conclusion of Contract
The rental agreement is concluded upon confirmation of the booking by the company (Alpha Apartments, a business division of Innova Wohnraum GmbH and EIFST GmbH).

2. Cancellation Policy (Withdrawal by the customer)
In the event of cancellation, the following fees will be charged:
- Up to 31 days before the arrival date: 0% of the rental price (free of charge).
- Between 30 and 8 days before arrival: 50% of the rental price.
- Less than 8 days before arrival or in case of no-show: 100% of the rental price.
No refund will be given for early departure after check-in.

3. Use of the Apartments and House Rules
The guest agrees to treat the rental property and its inventory with care.
- Smoking: Smoking inside the apartments is strictly prohibited. If available, smoking is only permitted on balconies or terraces. A special cleaning fee of €250 will be charged for violations of the indoor smoking ban.
- Quiet hours: General quiet hours apply from 10:00 PM to 07:00 AM. During this time, special consideration must be given to neighbors.
- Parties: Hosting parties or events is strictly forbidden.
- Occupancy: The apartment may only be occupied by the number of persons specified in the booking.

4. Changes by the Company
If the booked accommodation is unavailable due to unforeseen reasons (e.g., technical defects), the company is entitled to provide equivalent alternative accommodation. If this is not possible, any payments already made will be fully refunded; further claims are excluded.

5. Liability
The tenant is liable for all damage to the rental property caused by them or their companions.

Cookie Policy

The websites of Alpha Apartments (a business division of Innova Wohnraum GmbH and EIFST GmbH) use cookies. Cookies are text files that are stored on a computer system via an internet browser.

Many websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which websites and servers can be assigned to the specific internet browser in which the cookie was stored. This allows us to distinguish your browser from other internet browsers.

By using cookies, Innova Wohnraum GmbH and EIFST GmbH can provide users of this website with more user-friendly services that would not be possible without the setting of cookies (e.g., maintaining your selection during the booking process).

You can prevent the setting of cookies by our website at any time by means of a corresponding setting of the internet browser used and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via your browser.

If you have given additional confirmation for analysis or marketing cookies via our cookie banner (consent tool), you can view and change these settings at any time in the footer of the website under "Cookie Settings".

Click here to change your cookie settings.

PRIVACY POLICY

These provisions explain the processing of personal data within the booking process on the Alpha Apartments website. Alpha Apartments is a joint business division of Innova Wohnraum GmbH (Dortmund) and EIFST GmbH (Düsseldorf).

1. Security and Encryption
To protect the security of your data during transmission, we use state-of-the-art encryption methods (SSL/TLS). You can recognize this by the lock symbol in the browser bar and the "https://" prefix.

2. Collection of General Information (Server Log Files)
When accessing this website, information of a general nature is automatically collected. This information (server log files) includes the type of web browser, the operating system used, the domain name of your internet service provider, your IP address, and the time of access. This data is technically necessary to correctly deliver the website content requested by you.

3. Processing of the Booking Contract
The personal data entered in the booking form are processed for the fulfillment of the rental agreement in accordance with Art. 6 (1) (b) GDPR. This also includes disclosure to internal departments and external partners directly involved in providing the service (e.g., housekeeping teams for cleaning or technical support).

4. Payment Service Providers
To process payments, your payment data is forwarded to the commissioned credit institutions or payment service providers. Data processing is carried out by the respective providers under their own responsibility.

5. Storage and Erasure
We adhere to the principles of data minimization. We therefore only store your data as long as necessary to fulfill the rental agreement or as required by legal retention periods (e.g., commercial or tax law requirements). Once the respective purpose no longer applies or these periods expire, the corresponding data is routinely erased in accordance with legal regulations.

For comprehensive and detailed information on all data protection aspects, as well as the analysis tools and third-party providers used, please refer to the full privacy policy on our main website:
https://www.alpha-apartments.de/datenschutzerklaerung/

Legal Notice

Information according to § 5 DDG

Alpha Apartments is a division of the following companies:

1. Innova Wohnraum GmbH
Address: Auf dem Hövellande 6, 44269 Dortmund, Germany
Represented by: Simone Gralla (Managing Director)
Registry Court: District Court (Amtsgericht) Dortmund
Registration Number: HRB 20001
VAT ID: DE251380824
Tax Number: 317/5967/0849 (Tax Office Dortmund-Ost)

2. EIFST GmbH
Address: Rather Kreuzweg 110, 40472 Düsseldorf, Germany
Represented by: Alex Schuh (Managing Director)
Registry Court: District Court (Amtsgericht) Dortmund
Registration Number: HRB 26691
VAT ID: DE296014038
Tax Number: 103/5724/4907 (Tax Office Düsseldorf-Altstadt)

Contact:
Phone: +49 231 58 68 18 90
Email: info@alpha-apartments.de
Website: www.alpha-apartments.de

Responsible for content according to § 18 Para. 2 MStV:
Alex Schuh
Rather Kreuzweg 110
40472 Düsseldorf

Disclaimer

1. Limitation of Liability
The contents of this website are created with the greatest possible care. However, the provider does not guarantee the accuracy, completeness, or timeliness of the content provided. Use of the website content is at the user's own risk. Contributions marked by name reflect the opinion of the respective author and not always the opinion of the provider. The mere use of the provider's website does not result in any contractual relationship between the user and the provider.

2. External Links
This website contains links to third-party websites ("external links"). These websites are subject to the liability of the respective operators. When the external links were first created, the provider checked the external content for any legal violations. At that time, no legal violations were apparent. The provider has no influence on the current and future design and content of the linked pages. The setting of external links does not mean that the provider adopts the content behind the reference or link as its own. Constant monitoring of these external links is not reasonable for the provider without concrete evidence of legal violations. However, if legal violations become known, such external links will be deleted immediately.

3. Copyright and Ancillary Copyright
The content published on this website is subject to German copyright and ancillary copyright law. Any use not permitted by German copyright and ancillary copyright law requires the prior written consent of the provider or the respective rights holder. This applies in particular to the duplication, editing, translation, storage, processing, or reproduction of content in databases or other electronic media and systems. Third-party content and rights are marked as such. The unauthorized duplication or distribution of individual content or complete pages is not permitted and is punishable by law. Only the production of copies and downloads for personal, private, and non-commercial use is permitted.

The presentation of this website in external frames is only permitted with written permission.

4. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr
Our email address can be found above in the legal notice.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.